How to Get to the Station & Buy Train Tickets (AIRPORT Train / IC Card) from New Chitose International Arrivals

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1. After exiting the international Arrival Gate
2. ① Follow the arrow to the station
② Exchange your currency for Japanese Yen at the currency exchange counter
3. ① Follow the arrow
3. ② There is a currency exchange counter
4. Follow the arrow and take the moving walkway
5. Continue straight
6. Continue straight
7. Continue straight
8. Continue straight
9. ① Take the elevator to B1F (Fastest way)
② Follow the arrow
10. After getting off the elevator,
① Buy an IC card (“Kitaca”) / Train ticket / Limited express ticket
② If you already have an IC card and don’t need a limited express ticket, head toward the ticket gates
If you don’t use the elevator
10.1. ② Follow the arrow and turn right
10.2. Take the escalator to 1F
10.3. Follow the arrow and turn right
10.4. Take the escalator to B1F
10.5. Follow the arrow and turn right
10.6. Go straight
10.7. ① Buy an IC card (“Kitaca”), a train ticket or a limited express ticket
② If you already have an IC card and don’t need a limited express ticket, head toward the ticket gates
11. ① You can withdraw money from an ATM
② Basic fare ticket, Reserved seat ticket, Limited express ticket, JR-EAST and JR RAIL PASS
③ IC card (“Kitaca”), Recharge IC card and Basic fare ticket
💡All seats expect Car 4 on Rapid Airport Train can be boarded with a basic fare ticket

💡Traveling with kids? Check out the child fare and age rules in ”6. Children’s Fares” in Step 2 before buying a train ticket or an IC card

② Basic fare ticket, Reserved seat ticket, Limited express ticket, JR-EAST and JR RAIL PASS

・Left ticket machine: Credit card only
・Middle and orange ticket machines: Cash & Credit card

How to Buy: Reserved seat ticket + basic fare ticket / Reserved seat ticket only / Basic fare ticket only
#1. Select your language (English, Simplified Chinese, Traditional Chinese and Korean)
#2. Ticket Purchase
#3. Search with station name
#4. Tap “Enter” and enter your destination
#5. Tap your destination
#6. Select the date/time, and number of passengers
If your details are correct, tap “Search”
#7. Select the combination of trains
If your details are correct, tap “Select”
#8. Select ticket to purchase
① Reserved seat ticket + basic fare ticket
② Reserved seat ticket only
③ Basic fare ticket only
#9.1.1. Select seat
#9.1.2. Choose how to select your seat
#9.1.3. Purchase outbound ticket only
#9.1.4. If your details are correct, tap “Confirm”
#9.1.5. Insert cash or credit card, then take your ticket
#9.2.1. Select seat
#9.2.2. Choose how to select your seat
#9.2.3. Do not purchase return limited express ticket
#9.2.4. If your details are correct, tap “Confirm”
#9.2.5. Insert cash or credit card, then take your ticket
#9.3.1. Purchase outbound ticket only
#9.3.2. If your details are correct, tap “Confirm”
#9.3.3. Insert cash or credit card, then take your ticket
How to Buy: Limited express ticket (Ordinary car, Green car and Non-reserved seat ticket) 💡Limited express train: A faster train for traveling to major cities farther way. It requires an extra express fare.
#1. Select your language (English, Simplified Chinese, Traditional Chinese and Korean)
#2. Ticket Purchase
#3. Limited express train in Hokkaido
#4. Select your destination
#5. Select your destination and preferred seat type
① Ordinary car (Standard reserved seat)
② Green car (Spacious reserved seat)
③ Non-reserved seat
#6.1.1 Choose how to select your seat
#6.1.2. Select a basic fare ticket
#6.1.3. Select a route
#6.1.4. If your details are correct, tap “Confirm”
#6.1.5. Insert cash or credit card, then take your ticket
#6.2.1 Choose how to select your seat
#6.2.2. Select a car
#6.2.3. Tap any green circle (○) to select your preferred seat
#6.2.4. After selecting your seat, tap “Confirm”
#6.2.5. Select a basic fare ticket
#6.2.6. Select a route
#6.2.7. If your details are correct, tap “Confirm”
#6.2.8. Insert cash or credit card, then take your ticket
#6.3.1. The fare is the same regardless of whether or not the seat is reserved.
<When getting on without seats reserved>
You may sit on an empty seat on a designated train.
However, if a passenger with a reserved seat ticket for that seat shows up, please give the seat up.
#6.3.2. Select a basic fare ticket
#6.3.3. Select a route
#6.3.4. If your details are correct, tap “Confirm”
#6.3.5. Insert cash or credit card, then take your ticket
How to Buy: AIRPORT Train (Ordinary car, Boarding at other times, Non-reserved seat, served seat) 💡AIRPORT Train: The easiest and fastest way to get to Sapporo Station
#1. Select your language (English, Simplified Chinese, Traditional Chinese and Korean)
#2. Ticket Purchase
#3. AIRPORT Train
#4. Select your ticket type
① Boarding now (The reserved-seat train to Sapporo Station)
#5.1.1. Select your destination and number of passengers, then tap “Green circle”
#5.1.2. Choose how to select your seat
💡Just select “Any seats OK” to buy your ticket quickly and easily
#5.1.3. Select a basic fare ticket
#5.1.4. If your details are correct, tap “Confirm”
#5.1.5. Insert cash or credit card, then take your ticket
② Boarding at other times or on other days
#5.2.1. Select station where you will get off
#5.2.2. Select the boarding date
#5.2.3. Select your departure time or arrival time
#5.2.4. Select number of passengers
#5.2.5 Select a train and seat
#5.2.6. Choose how to select your seat
💡Just select “Any seats OK” to buy your ticket quickly and easily
#5.2.7. Select a basic fare ticket
#5.2.8. Purchase outbound ticket only
#5.2.9. If your details are correct, tap “Confirm”
#5.2.10. Insert cash or credit card, then take your ticket
③ The Non-reserved seat train to Sapporo Station (💡Cheapest option)
#5.3.1. Select your destination and number of passengers, then tap “Non-reserved seat”
#5.3.2. Select a basic fare ticket
#5.3.3. If your details are correct, tap “Confirm”
#5.3.4. Insert cash and credit card, then take your ticket
④ Only Car 4 is reserved (Select seat)
#5.4.1. Select your destination and number of passengers, then tap “Green circle”
#5.4.2. Select from seat map
#5.4.3. Select Car 4
#5.4.4.Tap any green circle (○) to select your preferred seat
#5.4.5. After selecting your seat, tap “Confirm”
#5.4.6. Select a basic fare ticket
#5.4.7. If your details are correct, tap “Confirm”
#5.4.7. Insert cash and credit card, then take your ticket
How to Pick Up: JR-EAST Train Reservation Ticket
#1. Select your language (English, Simplified Chinese, Traditional Chinese and Korean)
#2. Ticket Pick-Up JR-EAST Train Reservation
#3. Select your ticket type
① JR-EAST Train Reservation
② Tickets reserved at travel agency
#4.1. Insert the credit card used for the reservation, or use a QR code or pickup code to receive tickets
#4.2. Scan your QR code
If you have a JAPAN RAIL PASS
#1. Select your language (English, Simplified Chinese, Traditional Chinese and Korean)
#2. JAPAN RAIL PASS
#3. Only with a JAPAN RAIL PASS, you cannot get on NOZOMI and MIZUHO trains of the Tokaido, Sanyo, and Kyushu Shinkansen.
If using NOZOMI or MIZUHO trains with a JAPAN RAIL PASS, an” [ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket” is required.
To transfer between NOZOMI or MIZUHO trains and other Tokaido, Sanyo, or Kyushu Shinkansen trains on the same day, please purchase an “[ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket” at a ticket office, etc.
*Please note that there are some sections that cannot be used.
“[ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket” is only valid when used at the same time as a JAPAN RAIL PASS.
If OK, tap “Confirm”
#4. Choose from the following
Receive reserved seat ticket reserved via website
Select train to use now
Use NOZOMI or MIZUHO train
#5. Scan QR code on JAPAN RAIL PASS

③ IC Card (“Kitaca”), Recharge IC card and Basic fare ticket

・Green machines: Cash Only

How to Buy: Basic fare ticket
#1. Tap “English”
#2. Check your destination and fare chart above the ticket machines
#3. Tap the amount the matches the fare to your destination
#4. Insert cash, then take your ticket
How to Buy: IC Card (“Kitaca”)
#1. Tap “English”
#2. Tap “IC Card”
#3. Purchase “Kitaca ¥2000” (A ¥500 deposit is included)
#4. Insert cash, then take your IC card
12. Go through the ticket gates
13. Take the escalator down to the platform
14. Check your platform number
15. Check the car number before boarding
Passengers with reserved-seat tickets, board Car 4 (marked with the blue pattern)
Passengers with non-reserved tickets, board Cars 1-3 or 5-6

ℹ️To protect the privacy of other passengers, identifying faces and individuals appearing in the photos have been appropriately edited or removed.
This website is an unofficial guide based on personal travel experiences. It is not affiliated with, authorized, or endorsed by Hokkaido Airports Co., Ltd. or Hokkaido Railway Company (JR Hokkaido).
We have made every effort to ensure the accuracy of the information as of June 2026. However, information may change without notice due to schedule or fare revisions, changes to ticket machines, or other reasons. Please check the official websites for the latest train schedules, fares, and airport and station rules. This website and its operators accept no responsibility for any damages, losses, inconvenience, or other problems arising from the use of this information.

・New Chitose Airport Official Website
・JR Hokkaido Official Website

【日本語免責事項】
本サイトは個人の旅行体験に基づく非公式のガイドブックであり、北海道エアポート株式会社および北海道旅客鉄道株式会社（JR北海道）とは一切関係ありません。
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2026年10月時点の情報の正確性には万全を期していますが、運賃や運行時刻、券売機の仕様変更などにより、情報が予告なく変更される場合があります。最新の運行情報、運賃、および空港・駅構内での利用規則等については、必ず各社の公式サイトをご確認ください。本サイトの情報の利用によって生じたいかなる損害、不利益、トラブル等についても、当サイトおよび運営者は一切の責任を負いかねます。

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