Basic tip: Ask for help from people nearby.
・You can say: “Please help me!” or in Japanese 「助けてください (Tasuketekudasai)」.
⭐️ Know the emergency contacts in Japan and what to do in different situations.
Police or Crime
・Dial 110 for the police.
・For minor issues, visit a local koban (police box).
💡Koban are small police stations found in almost every neighborhood.
Fire or Medical Emergency
・Dial 119 for an ambulance or fire engine.
・Tell the operator immediately whether you need an ambulance (“Kyukyusha”) or a fire engine (“Shobosha”).
・Give your location clearly.
💡Keep your hotel name and address written down to tell the operator.
Health Issues or Injury
・Ask hotel staff or nearby staff for the nearest hospital.
・Some major hospitals offer English support, but using a translation app is highly recommended.
・For minor problems, you can purchase basic over-the-counter medicine at a drugstore.
Natural Disasters (Earthquakes, Typhoons, etc.)
・Indoors: Stay away from windows and take cover under sturdy furniture.
・Outdoors: Avoid glass, signs, and unstable structures.
・Learn the evacuation areas (避難場所) near your accommodation.
・ During a major natural disaster, a free public Wi-Fi network named “00000JAPAN” will be activated nationwide. You can connect to it without a password to check emergency updates.
💡How to Connect to “00000JAPAN” (Emergency Free Wi-Fi)
- Go to your phone’s “Settings” and open “Wi-Fi”.
- Turn Wi-Fi ON.
- Select the network named “00000JAPAN” from the available list.
- You are connected! Open your browser or map app to check safety updates.
⚠️ Important Security Notice: Because this network requires no password, it is not encrypted. To protect your personal data, avoid checking your banking apps, entering passwords, or inputting credit card information while connected.
Lost Items or Theft
・Report to the police (visit a Koban or dial 110) as soon as possible.
・If you lose your passport, contact your embassy or consulate immediately.
SIM Card Notice
If you are using a data-only eSIM/SIM card without a voice call plan, **your phone cannot dial 110 or 119**. In this case, use a gray or green public payphone (press the red emergency button first—it is free) or ask someone nearby for help.
Need Advice or Support
・Ask hotel staff for help or guidance.
💡They can assist with emergencies, lost items, local directions, and other issues during your stay.