1. Emergency calls
⚠️Data-only eSIM/SIM cards cannot make voice calls. If you cannot call, please use a public phone or ask for help.
💡Basic tip: Ask for help from people nearby.
・You can say: “Please help me!” or in Japanese 「たすけてください (Tasuketekudasai)」.
⭐️ Know the emergency contacts in Japan and what to do in different situations
2. Police or Crime
・Dial 110 for the police.
・For minor issues, visit a local koban (police box).
💡Koban are small police stations found in almost every neighborhood.
3. Fire or Medical Emergency
・Dial 119 for an ambulance or fire engine.
・Tell the operator immediately whether you need an ambulance (“Kyukyusha”) or a fire engine (“Shobosha”).
・Give your location clearly.
💡Keep your hotel name and address written down to tell the operator.
4. Health Issues or Injury
・Ask hotel staff or nearby staff for the nearest hospital.
・Some major hospitals offer English support, but using a translation app is highly recommended. [ Deepl ]
・For minor problems, you can purchase basic over-the-counter medicine at a drugstore.
5. Natural Disasters (Earthquakes, Typhoons, etc.)
・Indoors: Stay away from windows and take cover under sturdy furniture.
・Outdoors: Avoid glass, signs, and unstable structures.
・Evacuation: Identify the nearest Evacuation Area (“避難場所 – Hinan Basho”) near your accommodation.
Get Real-Time Disaster Alerts: “Safety tips” App
Developed under the supervision of the “Japan Tourism Agency (JTA)”, this app sends push notifications for Earthquake Early Warnings, Tsunami Warnings, and other weather alerts in multiple languages. It is a must-have for staying safe during your trip.
・Download on the App Store
・Get it on Google Play
⚠️ Important: While this is an official tool, do not rely on a single app. If the app fails, immediately use the JNTO Hotline or check the Emergency Wi-Fi below.
Stay Connected (00000JAPAN Wi-Fi)
During a major natural disaster, a free public Wi-Fi network named “00000JAPAN” will be activated nationwide. You can connect to it without a password to check emergency updates.
💡How to Connect to “00000JAPAN” (Emergency Free Wi-Fi)
- Go to your phone’s “Settings” and open “Wi-Fi”.
- Turn Wi-Fi ON.
- Select the network named “00000JAPAN” from the available list.
- You are connected! Open your browser or map app to check safety updates.
⚠️ Important Security Notice: This network is **not encrypted**. To protect your data, avoid banking, entering passwords, or inputting credit card information while connected.
Human Support (24/7 Hotline)
If you are confused or need advice in your language.
Official 24/7 multi-language support for tourism and emergencies.
6. Lost Items or Theft
・Report to the police (visit a Koban or dial 110) as soon as possible.
・If you lose your passport, contact your embassy or consulate immediately.
7. SIM Card Notice
If you are using a data-only eSIM/SIM card without a voice call plan, **your phone cannot dial 110 or 119**. In this case, use a gray or green public payphone (press the red emergency button first—it is free) or ask someone nearby for help.
8. Need Advice or Support
・Ask hotel staff for help or guidance.
💡They can assist with emergencies, lost items, local directions, and other issues during your stay.
Official multi-language support for tourism and emergencies.
ℹ️ The information provided here is for general guidance only and does not substitute for professional medical, legal, or emergency advice. In a life-threatening situation, always call 119 (Ambulance/Fire) or 110 (Police) immediately.